How to create tags
- Login to ebanqo.io and go to configurations on the menu bar
- Select Tags from the list of available apps
- Click on “Create new tags”
- Input the preferred tag name and the dilated description, select the preferred color, and create
View the list of available tags 
How to use created Tags
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- For ongoing conversation an agent is chatting with a customer you can select a tag to label the conversation appropriate to enable ease of further reference
- For chat conversations that have been concluded, agents can label such conversations in the following steps:
- For ongoing conversation an agent is chatting with a customer you can select a tag to label the conversation appropriate to enable ease of further reference
- Within Conversation select ticketing
- Under ticketing select the appropriate conversation and choose your preferred reference tag
- Apply the tag to enable ease of further reference
