How to Configure Listed FAQs on eBanqo

Listed FAQ—“A Menu list based,” Listed FAQs bots use a menu option to guide a chatbot user along a predefined path, menu-based chatbots offer the Chat User the ease to choose from several FAQ menu options, Depending on what the user clicks on, the bot provides the defined response to that question.

Step 1: Click on Configurations >>> Knowledge Bases and select “Listed FAQs”.

Step 2: Activate Listed FAQs:

•  Select “Listed FAQs” and toggle the option to activate it.

Step 3: Fill in the Question and Response:

• Enter your question in the “Question” field and the corresponding answer in the “Response” field. Once done, click “Create” to add the FAQ. Repeat the process to add more FAQs to the list.

Step 4: Select FAQs for Display:

• Use the toggle button next to each FAQ to select which ones you want to display to your customers. Note: You can select up to twelve (12) FAQs.

Step 5: Set View Preference:

•  Click on “Set View Preference” to choose your preferred preview style for displaying the FAQs.

Step 6: Choose a View Option:

• You can choose between “Questions on Menu” or “One Button for All FAQs.” The selected option will display a preview on the right side of your screen for easy decision-making. Once satisfied, click “Save Preference” to apply your chosen view.

Step 7: Activate Listed FAQs  

• Click on “Listed FAQs” and toggle the activation switch to enable it.