How to Manage Working Hours
Managing your working hours on the eBanqo platform is essential, especially when using the live chat feature. It allows your customers to know when you’re available to provide real-time support, ensuring seamless interaction between your support team and customers. Here’s how to configure your working hours:
Step 1: Setting up Working Hours
- Go to the Configuration tab on the platform.
- Select Working Hours from the list of configuration options.
Step 2: Setting Up Standard Working Hours
- To adjust your working days, uncheck any days you won’t be providing services (e.g., Saturday or Sunday).
- For active days, specify the time range by setting the start and end times during which your team will be available.
Step 3: Configuring Special Working Hours
- If you have specific days where your working hours differ (e.g., holidays or special events), you can create a “Special Working Hours Configuration”.
- Select the desired date(s) and input the modified time slots when your team will be available. This can be helpful for holidays like Christmas or special business events (e.g., banks extending working hours on Sundays for customer support).
Step 4: Saving Your Configuration
- After making the necessary changes, always click “Save Changes” to ensure your new working hours are implemented.
- These settings will be reflected in your customer interactions, informing users when your team is available for live chat support.
