How to Create Knowledge Base FAQs on eBanqo

Creating a well-structured knowledge base with Frequently Asked Questions (FAQs) on the eBanqo platform is an effective way to provide customers with quick answers and improve customer support efficiency. Follow this step-by-step guide to create FAQs for your Knowledge Base.

Step 1: Navigate to the Knowledge Base Section

From your admin dashboard, locate the “Configuration” tab in the left-side menu.

• Click on “Knowledgebase FAQs”.

Step 2: Create a New Knowledge base

Once in the Knowledge section, click the “Create New Knowledge Base” button at the top right corner of the screen.

A form will appear where you can input the details of your FAQ

Step 3: Fill in the FAQ Details

• Sections: Assign the FAQs to relevant sections (e.g., “General Information,” “Billing,” “Technical Support”). 
• Question: Enter the frequently asked question that you want to address.
• Answer: Provide a clear and concise answer to the question.

Step 4: Save the FAQs

• Once you’ve filled in all the necessary details, click on “Add” to save and create Knowledge Base”  to make the FAQ live.

Step 5: Edit, and Delete 

• To make changes, simply return to the FAQs section, identify the FAQ, and click “Edit Knowledge Base” to modify the content.
• To delete an FAQ, click “Delete Knowledge Base” next to the FAQ you choose to remove.