Understanding eBanqo’s Dynamic FAQs
Dynamic FAQs is eBanqo’s advanced FAQ Bot powered by cutting-edge generative AI, similar to ChatGPT. It is designed to provide accurate, detailed, and contextual responses to customer inquiries by leveraging multiple data sources. This innovative tool enhances customer support by ensuring queries are answered comprehensively and efficiently.
Getting Started
- Identify Data Sources: Dynamic FAQs connect with various information repositories to gather content and generate answers. Supported sources include: Website URLs/Webpage: Extract relevant information directly from your organization’s web pages.
- Full Website: For a Full Website, one can add up to 3 website URLs by clicking:
- “Add Website URL”, enter the details, and click Save.
- Sitemap File: To include a sitemap file, click on “Or click here to upload sitemap file”.
- Single Web Pages: Here you can add up to 10 individual URLs. Use the “Add Single Website URL” option to include specific pages.
2. Documents: Leverages internal documentation like product guides, FAQs, and manuals, i.e. you can add up to 10 documents (.doc, .csv, .pdf, .ppt, .txt, .xlxs). To select a file or drag and drop a file, click on “Select file”
Setting your Dynamic FAQs
- Select Settings
2. Bot Name: Add your Bot name
3. Instruction: State all of your possible instructions, eg (Please provide responses in 50 words or less, If the response contains steps, list it as numbered steps, You have information for different countries, so be sure to provide the information you have for all the countries when responding, etc)
4. Exclusive Mode: Limit the AI’s responses strictly to the content found in the uploaded URLs and documents.
5. Chat Memory: Enable this to allow the bot to remember previous conversations. Note: Enabling this feature increases the number of tokens used per conversation, which may raise costs.
Note:
Real-Time Updates:
Dynamic FAQs adapt seamlessly to changes in your data environment:
- When information at the source is edited or updated, the bot reflects these changes automatically.
- Adding new data sources enriches the bot’s knowledge, expanding its ability to provide accurate answers.
Additionally, Dynamic FAQs can function as a stand-alone solution or coexist with other FAQs (Knowledgebase & Listed FAQs) depending on your organizational needs.
Dynamic FAQs is a powerful tool for delivering exceptional customer service by combining the capabilities of generative AI with the flexibility to adapt to your organization’s evolving needs. Start leveraging this technology today to elevate your customer support experience!